Delivery and Returns

Delivery

We have two flat rate charges for packing+delivery of uHoo Indoor Air Quality Monitors to the UK mainland:

  • 1-4 monitors in one parcel – £6.45 incl. VAT
  • 5-20 monitors – £15.00 incl.VAT  (NB: Maximum of 20 monitors per parcel)

Charges for delivery to the Northern Ireland, the Republic of Ireland, Isle of Man, Channel Islands will be calculated separately.

Returns

Guarantees for electronics products

We always honour the manufacturer’s guarantee period where offered; these are usually one year unless otherwise stated.

What does the guarantee cover?

Our guarantees provide full cover against breakdown through normal use. This means that if your item develops a fault during the guarantee period, we’ll arrange for it to be repaired or replaced free of charge, including all parts and labour. Your guarantee is NOT transferable with ownership, so if you give or sell the item to someone during the guarantee period, the guarantee is nullified.

How does it work?

During the guarantee period, if your product appears to develop a fault, please contact us on 01636 555 007 and we will endeavour to resolve the problem verbally. If that doesn’t resolve the issue, you’ll need to provide us with details of your item, including the item’s serial number and MAC address (if applicable) and date of purchase. Your receipt acts as your guarantee, so please make sure you keep it safe.

If we can’t repair your item, we’ll replace it. If no equivalent product is available we’ll discuss an alternative settlement with you, and we’ll always do our best to make sure that you’re satisfied with the outcome.